Overview
Retaining customers can often be more challenging than acquiring them. Let's explore how enhancing your business's profitability is achievable by attentively listening to your customers' needs and suggestions and responding to them through exceptional customer service.
Course outline
- 01Customer Service
- 02Customer Retention vs Customer Acquisition
- 03Why Customers don't return?
- 047 Customer Service Tips
Meet the teachers
Madhu Bhaskaran
Mr. Madhu Bhaskaran is a renowned Business Trainer and Strategist, with 30 years' experience in Training and Coaching. His training has created spark in more than one lakh people. More than 1000 business organisations have benefited by his learning interventions. He has authored 3 best sellers in Malayalam. His videos are watched by more than 7 crore viewers all over the world.
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